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职位描述
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职位描述
北美航线或者KA大客户团队的客服经验优先考虑
2 General Description
This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.
3 Specific Accountability
· To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
· To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
· To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
· To follow standard and customized SOP for customers as directed by Management.
· To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.
· To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
· To prepare/handle shipping documentation and to arrange for customs clearances.
· To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.
· To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
· To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
· Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
· Receive the booking from the shipper.
· Create STT no. for the booking and input CBK event in system.
· All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
· Must input the booking and schedule details into Tango system when we received the booking of the shipper.
· Must double check with our destination office through BOV / email and get the routing instruction in each time.
· Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
· Must fill in the blank of booking
北美航线或者KA大客户团队的客服经验优先考虑
2 General Description
This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.
3 Specific Accountability
· To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
· To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
· To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
· To follow standard and customized SOP for customers as directed by Management.
· To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.
· To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
· To prepare/handle shipping documentation and to arrange for customs clearances.
· To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.
· To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
· To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
· Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
· Receive the booking from the shipper.
· Create STT no. for the booking and input CBK event in system.
· All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
· Must input the booking and schedule details into Tango system when we received the booking of the shipper.
· Must double check with our destination office through BOV / email and get the routing instruction in each time.
· Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
· Must fill in the blank of booking
注：联系我时，请说是在海沧人才网上看到的。
工作地点
地址：宁波鄞州区宁波市鄞州区东部新城昌乐路258号东南大厦16楼
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
职位发布者
Vick..HR
全球国际货运代理(中国)有限公司
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交通·运输·物流
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500-999人
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外商独资·外企办事处
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玄武七玄武大道江苏软件园徐庄基地7栋
